![]() Business-level communication skills (oral and written).Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems, and warehouse management systems.Prior experience and familiarity with warehouse operations*.Proven track record of analytical, interpersonal, leadership, and project management skills.Supporting efforts to attain certifications (such as ISO 9002 and COPC) for quality in installation, production, and customer experience.Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.Reporting weekly on multiple fulfillment and performance KPIs.Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable).Managing a dynamic team of production supervisors, full-time and part-time warehouse staff, and other direct reports.Optimizing procurement of inventory by improving vendor relationships, performance, and lead times.Preventing inventory shrinkage, accidents, and occupational hazards.Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.Tracking inventory levels to prevent stock-outs and/or deadstock.Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations.Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.Individual postings can be tailored to a company’s needs and capabilities, and include additional or fewer responsibilities than are listed. Due to the nature of the job, during peak seasons, fulfillment managers may occasionally need to work weekends or after hours. The job of a fulfillment manager can also be rather physically taxing, and cannot typically be done remotely. The role is highly collaborative in nature, as fulfillment managers work closely with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, logistics directors, and other team members to ensure that service level agreements (SLAs) and customer expectations are met.įulfillment managers are also expected to be versed in various software systems and technologies, including inventory management systems (IMSs), warehouse management systems (WMSs), and other warehousing automations that improve supply chain efficiency. Fulfillment manager job descriptionĪ fulfillment manager is responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. Ultimately, a fulfillment manager’s goal should be to see orders fulfilled as quickly, accurately, and cost-effectively as possible. They are also responsible for managing the fulfillment staff, and for collaborating with external partners such as 3PLs. ![]() ![]() What is a fulfillment manager?įulfillment managers are ecommerce professionals who have end-to-end control over the order fulfillment process, from order receiving and processing all the way through delivery. In this article, we’ll cover the role and responsibilities of a fulfillment manager, offer tips and resources for both aspiring fulfillment managers and employers searching for their next hire, and share about how ShipBob can partner with your team to optimize your supply chain. ![]() Even though the more repetitive and mundane aspects of fulfillment may be outsourced to experts like ShipBob, hiring a dedicated fulfillment manager to serve as a liaison can help further streamline operations. They must also manage warehouse laborers, and work in tandem with other stakeholders such as the company’s logistics service provider. While they do not have as much responsibility as a Director of Fulfillment might, fulfillment managers oversee most (if not all) fulfillment-related activities in an ecommerce company - including order processing and confirmation, inventory tracking and planning, picking, packing, and shipping preparations - to ensure that all orders are received, packaged, and delivered accurately and in a timely manner. If your ecommerce business is scaling at a rapid pace but you’re struggling to accurately fulfill hundreds of orders, it might be time to hire a fulfillment manager.
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